Income Support

This site offers advice and call forwarding options, and we are in no way affiliated with any organisation mentioned on this website. Calls to 084 numbers cost up to 7p per minute plus your network access charge.

(Calls cost 7ppm + network charges) 0843 504 0390 Income Support – reasons for getting in touch

There are lots of reasons people have for calling the Income Support helpline – that’s understandable as each claimant’s situation in personal. This naturally means questions arise, which are often addressed directly.

To speak to a member of the Income Support team today only call (Calls cost 7ppm + network charges) 0843 504 0390

 Income Support Department Opening Hours

You can call the Income Support customer services team via the telephone number provided. Income Support NumberDedicated staff are available to answer your queries from:

8 am to 6 pm on a Monday to Friday

Please note that if you aren’t calling the Income Support number and would prefer to visit an advisor in person, you should head to your local Jobcentre Plus. Once again, staff are available between the hours of 8 am and 6 pm on weekdays.

Contacting the Jobcentre Plus by post

Jobcentre plus contactFinding your local Jobcentre Plus there is a handy search tool available – start your search. Remember, the address of your local Jobcentre Plus office typically features on any related correspondence you have received.

Income Support – your user-friendly guide

In the meantime, we have highlighted as much relevant information, right here, in one convenient place.

However, if you would like to discuss your situation right away, please call the Income Support number (Calls cost 7ppm + network charges) 0843 504 0390.

National Insurance Problems – call the Income Support number (Calls cost 7ppm + network charges) 0843 504 0390

Please note that if you wish to call the Income Support Call Forwarding to the Helpline it is advisable to have your National InsuranceNational Insurance number and any relevant paperwork to hand.

However, if you can’t find your National Insurance number, there are some steps you can take:

  1. Check a payslip, P60 or tax return as these all feature your NI number
  2. If you still can’t find it, your nest step is to contact the HMRC via the Income Support number (Calls cost 7ppm + network charges) 0843 504 0390
  3. Remember, if you don’t have all the necessary information required by the HMRC you will need to complete a CA5403 form
  4. If you have found your National Insurance Number but not the card don’t worry, the card isn’t a necessity

The majority of people receive their National Insurance Number at the age of 16yrs. However, if you still haven’t had your number by the age of 20ys, it is imperative that you apply. Simply call (Calls cost 7ppm + network charges) 0843 504 0390 to find out more.

Making a New Claim

If you wish to call the Income Support New Claims Department, please note that their offices are open from 8 am ’til 6 pm on a Monday to Friday, and can be contacted directly via (Calls cost 7ppm + network charges) 0843 504 0390.

Essential Info

Making a new Income  Support claim is thankfully straightforward. However, you must provide the following information:

  • Your income
  • Your partner’s income
  • Address
  • Details of those living with you

Please don’t hesitate to raise any inquiries large or small. In the meantime, you can download the relevant claim forms to complete and return to the HMRC.


To qualify for Income Support it is essential that your circumstances adhere to the predetermined criteria, this includes:

  • Age – between 16yrs and Pension Credit qualifying age
  • If you are pregnant, a carer,  a lone parent with a child under 5 or unable to work because you’re sick or physically challenged (although cases can vary)
  • Have no or low income (your partner’s income & savings will be taken into account)
  • Working 16 hours a week (& your partner works less than 24 hours a week)
  • You must live in England, Scotland or Wales (different rules apply to Northern Ireland)

You can still apply if:

Sleeping Rough

Applicants can still apply if they do not have a permanent address, live in a hotel or a care home.

Age 19 or y0unger

Applicants ages 19 or younger can apply if they are a parent, in full-time education (including A-levels), not living with a parent or someone acting as a parent, or a refugee learning English.

If you fall into one of these categories, rest assured, you can claim up to the age of 21yrs if you meet the above criteria and are orphaned or estranged from your parents and are in full-time education.

Voluntary Work

Unpaid voluntary may not automatically mean you are not eligible for Income Support.

Parental/Paternity Leave

Income Support ApplicantCalculating your pay when on parental/paternity leave can be easily achieved online via a handy virtual calculator.


Applicants living in Northern Ireland can find a user-friendly guide here.

Reasons for not qualifying

If you do not qualify for Income Support, this may be due to have savings over £16.000, are not officially permitted to enter the UK, if you are a young person in local authority care,  or you receive Jobseekers Allowance or Employment and Support Allowance (ESA).

How much can you expect to get?

Payments are based on a ‘personal allowance’ otherwise known as a ‘basic payment’ and ‘extra payments’ also referred to as ‘premiums’.

Please note that any savings over £5,999 can affect the amount you may get.

Status Age Weekly payment
Single 16 to 24 £57.90
Single 25 or over £73.10
Lone parent 16 to 17 £57.90
Lone parent 18 or over £73.10
Couples Both under 18 £57.90
Couples Both under 18 – ‘higher rate’ £87.50
Couples One under 18, the other 18 to 24 £57.90
Couples One under 18, the other 25 or over £73.10
Couples One under 18, one over – ‘higher rate’ £114.85
Couples Both 18 or over £114.85


Did you know that payments are usually made every two weeks directly to a bank account? Please note that during Bank Holidays payments are typically made before the holiday period.

Advice for Existing Claimants

From updating your details to querying a payment, there are many reasons for existing claimants to contact the Income Support Call Forwarding to the Helpline. Despite holding a wealth of information, it is often preferable to discuss your needs one-to-one.

Changes in your circumstances

If your circumstances change, for example, working hours or wage changes, it is essential to contact the Department for Work and Pensions (DWP) as soon as possible. Please note that having your National Insurance number and relevant paperwork ready can significantly speed your call.

Please note that changes in your circumstances include:

  • Home address
  • Employment status
  • Income or savings changes
  • Number of people living with y0u (increases/decreases)

Phoning to make a complaint?

Despite finding a wealth of information online, it is often preferable to talk to a human being, especially in time of claim of dispute. One call to (Calls cost 7ppm + network charges) 0843 504 0390 will direct you to the person you need to speak to.

Appealing against a decision

Before appealing, it is important to make mandatory reconsideration your first step. If this proved unsuccessful, then you may want to proceed to the appeal stage. To call, you will need to go to the Social Security and Child Support Tribunal.

For further information, please call the Income Support number (Calls cost 7ppm + network charges) 0843 504 0390 or contact Citizens Advice





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